FAQ
1. How can I find a performance?
You can:
a. Use the “Programme” section and its various filters.
b. Browse our performance pages.
c. Use the search tab represented by the magnifying glass icon at the top right of each page.
2. How can I buy a ticket?
You can purchase tickets through our website or at Migros points of sale. Please note that the number of tickets available for certain performances may be limited.
On our website:
Go to the page of the chosen performance.
Select the date on the right-hand side of the performance description, then choose the ticket category and number of tickets (add tickets to your basket by clicking the “+” icon).
If you wish to purchase tickets for several performances, repeat the process.
If you have a pass, do not forget to link it in order to display the corresponding rate at the bottom of the pricing list.
To finalise your order, click on the basket and check its contents. You may still modify it from the basket page.
Once you are satisfied with your selection, click “Validate basket”.
Read and accept the general terms and conditions of sale.
Enter your email address and click “Validate”.
Select your payment method. You will be redirected to the secure payment platform. Once payment has been completed, you will receive a confirmation email with a link to your tickets.
Migros points of sale:
Migros Change Rive
Rue de Rive 20, 1204 Geneva
Monday–Friday 9am–6pm | Saturday 10am–5pm
Stand Info Balexert
Avenue Louis-Casaï 27, 1209 Vernier
Monday–Wednesday 9am–7pm | Thursday 9am–8pm | Friday 9am–7:30pm | Saturday 9am–6pm
Migros Change MParc La Praille
Avenue Vibert 32, 1227 Carouge
Monday–Friday 9:30am–6pm | Saturday 10am–5pm
Just before the performance:
The number of tickets available before the performance depends on the remaining capacity. No tickets may be available if the performance is sold out. We strongly recommend purchasing tickets in advance.
3. Which payment methods are accepted?
Visa, Mastercard, Postcard, Twint, cash (cash payments accepted only at Migros points of sale).
4. Is payment secure?
The payment page is secured via SSL encryption.
La Bâtie-Festival de Genève has appointed Infomaniak as its service provider for online ticket sales. The wording “Infomaniak” or “e-ticket” may therefore appear on your card statement.
5. How do I know whether my purchase was successful?
You should receive a confirmation email with your ticket(s) within minutes of payment. We recommend saving and/or printing them immediately.
6. I did not receive a confirmation email
Please check your spam folder. If you cannot find anything, contact our ticket office promptly at billetterie@batie.ch.
7. Can I view my purchase history?
If you have a pass, you can access your purchase history online. Go to the “Quick Purchase” page, enter your pass code, then click on the “History” link.
8. Can I get a refund?
Tickets are neither exchangeable nor refundable (including tickets purchased with a pass). Refunds are only granted in the event of cancellation of the performance. For further details, please refer to our general terms and conditions of sale.
Tickets are not nominative: if you can no longer attend a performance, you may give your ticket to another person (except for tickets purchased with a pass; passes are nominative and non-transferable).
9. Can I buy a ticket for someone else?
Yes, this is possible. You simply need to give the purchased ticket to the person concerned, either by forwarding it via email or by providing a printed version. (Excluding tickets purchased through a pass: passes are nominative and non-transferable.)
10. What do I need to present at the entrance?
The barcode on your ticket will be scanned at the entrance. Download your ticket to your phone or print it in advance, and make sure you can quickly present the barcode either on your phone or on paper.
If you purchased tickets at a preferential rate, please bring valid proof of eligibility.
If you have a pass, present the QR code of the pass, which will be scanned.
11. I can no longer find my tickets
Please contact the ticket office by email at billetterie@batie.ch.
Due to the volume of messages processed, contacting us in the hours immediately preceding the performance does not guarantee that your ticket will be resent in time. In this case, explain the situation to the staff at the venue entrance and present an ID document. Admission will then be checked manually.
12. What happens if an event is cancelled?
You will be informed by email of the procedure to follow. In case of doubt regarding the cancellation of an event, please visit our website.
13. What happens in case of bad weather for outdoor performances?
In the event of programme changes due to weather conditions, ticket holders will be informed by email and via our website (www.batie.ch).
14. The performance is sold out. Can I join a waiting list?
For sold-out performances, a waiting list will be available at the venue when the box office opens, on a first-come, first-served basis. Joining the waiting list does not guarantee obtaining a seat.
It is not possible to join the waiting list by phone or email; you must present yourself at the venue in person.
15. Are seats numbered?
No, seating is unassigned in all venues. We recommend arriving slightly in advance in order to settle in comfortably.
16. What time does the box office open?
The box office generally opens 30 minutes before the scheduled start time, unless otherwise stated.
Out of respect for the artists, we strongly advise arriving before the beginning of the event. After that, there may be an appropriate moment to access the venue, and only a representative of the organiser may authorise entry.
We reserve the right to resell tickets purchased by festival-goers at the official start time if they have not presented themselves at the entrance.
Once the performance has begun, the organiser may refuse entry to latecomers, even if they hold a valid ticket, without refund.
17. Is there a minimum age requirement for children?
If applicable, this is always specified on our website and in the programme. Please bring an identity document.
Minors remain under the responsibility of their accompanying adult. Depending on the content, we may also indicate a recommended age.
Children’s performances are clearly identified in the programme.
18. Are performances accessible to people with reduced mobility?
We do our utmost to ensure that most performances are accessible to everyone interested. For organisational reasons, if this concerns you, please contact us at billetterie@batie.ch.
19. How can I book a shuttle ticket?
If a return shuttle service is organised, this will be indicated on the event page. The shuttle ticket is free of charge, but reservation is mandatory.
Tickets are available on our website batie.ch, subject to availability.
If you decide not to use your ticket, please inform us at billetterie@batie.ch so that another person may benefit from your seat.
20. Can I benefit from a preferential rate?
Please refer to the “Rates” page. All available options are listed comprehensively.